RCM Vacancies

Operations Head

Key Responsibilities:

  • To draw action plan, implement and review
  • To organize resources for effective execution of operation plans
  • To use resources to optimum level for achieving targets and productivity
  • To take proper initiatives to strengthen the team to achieve higher targets and enhance the productivity
  • To ensure the clients/customers satisfaction through the project implementation
  • To co-ordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals
  • To play key role between client and the company
  • To assist the Management in start-up of new projects
  • To advise the management to explore on the new business opportunities
  • To build confidence and trust among the employees for smooth operations and achieving targets
  • To maintain the efficiency level
  • Adhere to the norms specified as per the Quality standard
  • To ensure client satisfaction by the delivery of quality services and quality products
  • To review the MIS reports and take corrective steps to strengthen the productivity/people
  • To appraise the performance of the team members at the regular intervals
  • Access to all client communication
  • To allocate shifts, sanction compensatory off and weekly offs to the subordinates
  • To identify the training needs of subordinates
  • To sanction the reimbursement of the expenses incurred on conveyance by the subordinates while travelling to and fro during the exigencies of work
  • To sanction the leaves to the subordinate staff as per the Leave Rules of the company
  • To co-ordinate with Clients and take an appropriate decisions regarding operations
  • To maintain the discipline at shop floor
  • Recommend the rewards/incentives to the employees in token of the appreciation/recognition of their efforts in achieving set targets or even crossing the target on daily/weekly/monthly basis as per Company policy

Experience and Qualification:

  • 10+ years of work experience of which at least years should be in a supervisory position not below the level of a Team Leader/ Team Coach and handling a team of at least 80 members in RCM industry.
  • Measures target achievements, skills and behavior at work
  • Fluency in English Language
  • Excellent verbal and written communication
  • Customer Service oriented, assimilate with co-employees
  • Ability to grasp, relate and quick response
  • To build fun and frolic at work place to reduce the stress among the team members and boost their morale
  • Interaction with team members and superiors at regular intervals, share knowledge and information among the team members
  • Commitment, Logical Thinking, Deliberate the decisions, Play a role model, open for suggestion
  • Identify Training Needs for an Agent to acquire/enhance the required skill sets
  • Effective people management, grievance handling, conflict resolution.


  • High growth Opportunities.
  • Excellent work atmosphere.
  • Remuneration commensurate with industry standards

Location of work:

Nagpur, Maharashtra, India