Initial Statement can be generated by your facility or by ASCENT. Accounts can be uploaded to ASCENT at this time or 30 days later, depending on your facility’s needs.
Upto 30 days-payments can be sent and handled by your facility or sent and handled by ASCENT. Phone calls can commence or placed on hold until after the first EO letter is generated by ASCENT.
A dedicated Local dial/ 1-800 phone number is created and dedicated to your facility. Dedicated staff members answer the phone professionally as your facility. Addresses are verified by ASCENT mail service and corrected if necessary prior to first mailing.
30 to 60 days-First EO letter is sent. Phone calls are limited to twice a week and a Predictive Dialer, with custom messages that adhere to the HIPAA statutes, are generated. Busy signals and no answers are eliminated and collectors spend 400% more time talking to patients.
60 to 90 days-Second EO letter is sent. Phone calls continue. Place of Employment phone numbers can be added.
90 to 120 day- Last EO letter is sent, informing the patient that the next step is to send them to collections and possible report to credit. Phone calls to home and place of employment are continued.
Campaigns can be run to offer discounts for a period of time to boost return at crucial financial times for the facility.
High Balances have a credit report run and an asset search is done to aid the patient in payment options.
Notes are uploaded from ASCENT system to your facility for real time information on accounts.
Adjustments and Posting of payments can be posted in your facilities system by the staff at ASCENT.
Reports are sent monthly or can be customized by information needed and frequency required by your facility.
Aging buckets in self-pay and patient responsibility will show significant improvement, along with your facilities cash flow.